Phlebotomists work in a variety of different places including hospitals, laboratories, physician’s offices, blood banks, and many more.
Their work requires active interaction with doctors, nurses, clinical staff and patients, family and caregivers. The ages may range from infants to those in the geriatric population, however, their duties extend beyond just drawing the blood and in reality the phlebotomist must have proper telephone etiquette as well as client services abilities, record management and bookkeeping skills, understand lab safety rules, and adhere to all requirements.
Some of the duties a phlebotomist may have to perform on a daily basis include the following
KEY DUTIES & RESPONSIBILITIES:
- Competently deal with patients coming to the clinics for blood tests in a professional and empathetic manner.
- Competently deal with patient identification.
- Prepare equipment needed to perform a phlebotomy procedure
- Correct use of various methods of bleeding patients i.e. vacutainer and butterflies.
- Care for patients during and after the procedure.
- Deal with sharps injuries according the procedure.
- Following Infection control and health and safety guidelines.
- To deal with patients, their relatives, and other staff in a courteous and sympathetic manner, in person and by telephone.
- To take blood samples from patients, exercising care and attention
- To accurately label sample bottles.
- To implement initial dispatch to the laboratory for those samples requiring urgent/immediate attention.
- To always maintain a satisfactory professional working relationship with other members of staff.